10 Best WordPress Live Chat Plugins Compared for 2023
by Admin
Posted on 07-03-2023 11:49 AM
Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent.
They can also give you a shout-out on
social
media through the share buttons embedded in the chat box itself. However, where livechat really shines among the other wordpress live chat plugins, is in the amount of cool features that it gives to you and your support agents. For instance, you can engage customers directly (instead of waiting for them to contact you). By making the first step towards a conversation, you’re increasing the likelihood that the customer is going to walk out with a positive experience.
Live chat makes communication with customers fast and convenient. This translates into: better website experience lower bounce rate higher sales a survey states that 18. 9% of wordpress websites use woocommerce. That makes over five million stores. If we added other ecommerce platforms, it would turn out that every fourth wp site is a wordpress ecommerce example. Despite the fact that 44% of online shoppers consider live chat a must-have feature, the adoption of chat technology is rather slow. According to our estimations, less than 3% of woocommerce stores use chat plugins for wordpress as of 2021. The calculation is based on market share reports , the number of installations of different wp chat plugins, and our own data.
Customers expect convenience, speed, and personalization from your brand. And an effective live chat plugin for wordpress provides all three (and more) when it’s integrated within your existing systems and workflows. But with hundreds of wordpress chat plugins, just getting started can be overwhelming. So to help you take the first steps to implement a live chat plugin, we’ll cover what wordpress chat plugins are, how and why to use them, and how to evaluate them. By the end of this page, you’ll know everything you need to get up and running with a wp live chat of your own.
Live chat software is a chat box for wordpress sites allowing website visitors to converse with the support team. The customer support team can easily access all messages from different communication channels in one inbox and smoothly handle all customers’ problems with their mobile apps or desktop dashboard. Wordpress live chat plugins and chat windows aim to provide the best customer experience possible.
If we want to use the live chat plugin in wordpress site, we need to install it. Use the following steps to install the live chat plugin: step 1: firstly, go to the wordpress dashboard and click on the "plugins" menu. Step 2: click on the "add new" button and search "livechat" plugin in the search box, and then click on the "install now" button. Step 3: after successful installation, activate the "live chat" plugin via the wordpress plugins menu. Step 4: now, click on the "livechat" menu that appears on the screen's left side. Step 5: now, create a new account in livechat.
Top 10 live chat plugins for WordPress
Customers that have questions need an easy way to get answers. Many of those questions may be answered in an faq , but there’s always a question that isn’t answered on the website. Email communication is often a slow process. Plugins allow you to automate the communication between you and your customers. Chatbots can manage the communication and hand it off to you when needed.
This is a great way to capture leads and increase customer satisfaction. A live chat feels more personal than an email. It’s easier than communicating over the phone. With phone conversations, it can be difficult to know when the other person has stopped talking, so you don’t talk over each other.